Privacy Policy

Privacy Policy

Effective Date: 31 August 2024

At Odyssey Shuttle Services, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and any other details you provide when booking a service or contacting us.
  • Payment Information: Credit card details and billing information necessary for transaction processing (handled securely through our payment processor).
  • Usage Data: Information about your interactions with our website, such as IP address, browser type, and access times.

2. How We Use Your Information

We use your information for the following purposes:

  • Booking and Service Fulfillment: To process and manage your bookings, and deliver the transportation services you request.
  • Communication: To send you updates about your booking, respond to your inquiries, and provide customer support.
  • Marketing: To send promotional offers and updates about our services (with your consent, which you can withdraw at any time).
  • Improvement: To analyze usage patterns and enhance our website and services.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third-party vendors who assist us in providing our services (e.g., payment processors, email service providers). These parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Legal Requirements: To comply with legal obligations, enforce our policies, or protect our rights, safety, or property.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your user experience. Cookies are small files placed on your device that help us understand your preferences and usage patterns. You can manage your cookie preferences through your browser settings.

6. Your Rights and Choices

  • Access and Correction: You have the right to access and request correction of your personal information. To do so, please contact us directly.
  • Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions included in our emails.
  • Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.

7. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy regularly.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Odyssey Shuttles

Contact us

Contact us / Get a Free Quote
Looking for reliable, pre-booked, door-to-door private transportation services?  To receive a free, no-obligation quote, simply fill out our online form or email us at odysseeottawa@gmail.com for a personalized quote tailored to your needs, whether it’s for Weddings, Special Events, Charters, or Corporate Shuttle Services.

Drives with us! Interested in joining our professional team? Click here and fill out our employment form and we’ll get in touch with you! Click here and we will contact you.

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